D/O: 6/A, Street 18, Sector 1, Ward 38, Bhilai 1, Durg, Chhattisgarh – 490001, India
🏗️ Business Information
Shivani Ray
Proprietor — Spokina (Operated by Logixhunt)
D/O: 6/A, Street 18, Sector 1, Ward 38
Bhilai 1, Durg, Chhattisgarh – 490001, India
🕐 Support Hours
Monday
10:00 AM – 6:00 PM IST
Tuesday
10:00 AM – 6:00 PM IST
Wednesday
10:00 AM – 6:00 PM IST
Thursday
10:00 AM – 6:00 PM IST
Friday
10:00 AM – 6:00 PM IST
Saturday
10:00 AM – 2:00 PM IST
Sunday
Closed
⚠️ Response times may vary during public holidays. Email support is monitored on all days.
❓ Frequently Asked Questions
How do I cancel my Spokina subscription?
Open the Spokina app → Go to Profile → Subscription → tap Cancel Subscription. Your access continues until the end of the current billing period. You can also contact us at contactspokina@gmail.com for assistance.
What is Spokina's refund policy?
All purchases on Spokina are final. No refund will be provided in any case. The only exception is a confirmed duplicate payment for the same transaction. Please contact us within 48 hours at contactspokina@gmail.com with transaction details. If the duplicate payment is confirmed, the extra amount will be returned to the original payment method.
How do I delete my Spokina account?
You can delete your account via Profile → Settings → Delete Account within the app, or visit spokina.com/delete-account. All your personal data will be permanently removed from our active systems.
I'm not receiving the OTP. What should I do?
Check that your mobile number is entered correctly and has an active network connection. Wait 60 seconds before requesting a resend. If the issue persists, contact us at contactspokina@gmail.com with your phone number and we'll assist you.
I was charged but my subscription is not active. What do I do?
Please email us at contactspokina@gmail.com with your registered phone number and payment transaction ID (from your bank statement or payment app). Our team will verify and activate your subscription within 24–48 hours.
Is my payment information safe with Spokina?
Yes. All payments are processed through certified, PCI-DSS compliant payment gateways. Spokina does not store any card, UPI, or bank account details. All transactions are encrypted using industry-standard TLS/HTTPS protocols.
Can I use Spokina on multiple devices?
Spokina is linked to your registered phone number. You can log in on any device using OTP verification, but simultaneous sessions on multiple devices may be restricted based on your subscription plan.
👥 Support Escalation Process
1
Self-Service via App
Use the in-app Help section under Profile → Help & Support for common issues and guides.
2
Email Support
Write to contactspokina@gmail.com with a detailed description. Expect a response within 24 hours on business days.
3
Phone Support
Call +91 74704 82772 during business hours (Mon–Sat, 10 AM – 6 PM IST) for urgent matters.
4
Formal Written Complaint
For unresolved issues, send a written complaint to our registered address: D/O: 6/A, Street 18, Sector 1, Ward 38, Bhilai 1, Durg, Chhattisgarh – 490001, India.