At Spokina, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our AI-powered language learning services, including chat lessons, voice interactions, and video call sessions.
1. Information We Collect
To provide a personalized language learning experience, we may collect:
- Personal Information: Name, email address, profile image, and user preferences.
- Account Data: Login credentials, signup details, and authentication information.
- Learning Interaction Data: AI chat messages, voice notes, video session logs, and progress history.
- Device & Technical Data: IP address, device type, browser details, OS version, and app performance analytics.
- Communication Data: Messages, feedback, or support requests you send to us.
2. How We Use Your Information
Your information is used to enhance your learning journey and keep the app functioning smoothly:
- Delivering interactive AI chat lessons and video call sessions.
- Personalizing content based on your learning level and goals.
- Monitoring progress to provide tailored learning recommendations.
- Improving system performance, accuracy, and app functionality.
- Ensuring account security and preventing unauthorized access.
- Sending important service updates, notifications, and support messages.
3. Data Security
We use encryption, secure servers, and strict internal controls to protect your data. Only authorized personnel have access to sensitive information. We do not sell, trade, or misuse your personal information.
4. Sharing of Information
Spokina may share limited data only with trusted service providers who help us operate the app (e.g., analytics, cloud hosting, payment gateways). These partners must follow strict confidentiality and security standards.
We do not sell or share your personal data with advertisers, marketing companies, or external parties.
5. User Rights
As a user of Spokina, you have the right to:
- Access the data we store about you.
- Request corrections or updates to inaccurate data.
- Request account deletion and data removal.
- Opt-out of non-essential notifications.
6. Cookies & Tracking Technologies
Spokina may use cookies and analytics tools to understand usage patterns and optimize performance. These tools help us improve user experience but do not collect personally identifiable information without your consent.
7. Data Retention
We retain your information only as long as necessary to provide services, comply with legal requirements, or resolve disputes.
8. Third-Party Services
Our app may integrate third-party services such as payment processors, cloud storage, or language accuracy tools. These services follow their own privacy policies, which we recommend reviewing.
9. Changes to This Policy
Spokina may update this Privacy Policy occasionally. Continued use of our services indicates acceptance of the updated version. Any major changes will be communicated through the app or email.
10. Contact Us
For questions, concerns, or privacy-related requests, contact us at:
support@spokina.com
By using Spokina, you trust us with your information — and we are fully committed to protecting your privacy, securing your data, and supporting a safe learning environment for everyone.