At Spokina, we strive to offer a seamless, high-quality AI language-learning experience through AI chats, voice interactions, and video call sessions. Your satisfaction is our priority, and this Refund Policy outlines the conditions under which refunds may be approved.
1. Subscription & Payment
All payments made for Spokina’s premium features—including AI chat lessons, AI video calls, personalized learning tools, and advanced practice features—are processed securely. Refunds will be issued only as per the guidelines stated below.
2. Eligibility for Refund
You may request a refund under the following circumstances:
- Technical Issues: If you face consistent technical problems that prevent using Spokina’s premium services and our support team is unable to resolve them.
- Service Not Delivered: If features included in your plan were not accessible during your subscription period.
- Duplicate Payment: If you were accidentally charged twice for the same plan.
3. Non-refundable Items
- Used video call minutes or completed AI practice sessions
- Monthly/weekly subscriptions after services have been accessed
- Promotional offers, discounted plans, or limited-time bundles
4. Refund Request Window
Refund requests must be submitted within 7 days of purchase. Requests made after this period may not be eligible.
5. Processing Time
Once approved, refunds will be processed within 5–7 business days. The amount will be credited back to your original mode of payment.
6. How to Apply for a Refund
To request a refund, contact our support team at:
Email: support@spokina.com
At Spokina, we aim to create a simplified and meaningful language-learning experience. Your trust matters to us, and we’re committed to ensuring transparency, fairness, and quality in every aspect of our service.